• Client

    Lockton
  • Role

    Web App Development
  • Year

    2020

Leveraging MuleSoft integration for greater transparency, efficiency

Challenge

As one of the world’s largest insurance brokers, Lockton deals with thousands of clients and requests for printed materials, especially certificates of insurance.

 

Print jobs processed through Lockton’s proprietary AutoCert software overloaded systems with the large number of simultaneous requests – often more than 10,000 in a single batch. A lack of transparency in the print queue meant users couldn’t see their print job once it was requested, meaning they had no way to track when and where it was bottlenecked.

 

But Lockton’s problem wasn’t just the print queue. The evolution of the in-house system had resulted in inefficiencies in the utilization of the architecture, which bogged down its use. Lockton’s Vice President of IT Strategy and Architecture Jason Sears describes it like this:

 

“This system has grown over the years, and there’s a ton of data,” he says. “There are inefficiencies that could only be solved by rearchitecting the application.”

 

Lockton needed a solution that would allow them to track the print jobs through the queue and reduce the number of print failures as well as improve the overall use of AutoCert.

 

Solution

Sears knew his team needed additional capacity and began searching for local companies that could offer an offshore component.

 


 

“I went looking for an app dev shop that I felt was more boutique—not so big they wouldn’t be able to meet our needs or meet in a personal way.”

-Jason Sears, Vice President of IT Strategy and Architecture, Lockton

 


 

27Global’s ability to leverage the benefits of working with offshore developers was another factor in Sears’ choice as he was looking “for a shop that hides the complexity of the offshore team.”

 

27Global’s team worked closely with Lockton to identify the pain points in the AutoCert program that needed an immediate fix, including the print queue problem. Over the next several months 27Global developed, tested and enhanced a solution using MuleSoft and Azure to create a more transparent print queue and to update key components of AutoCert’s architecture to a more modern, agile solution.

 

“They were able to understand the application well enough to start to pull it apart,” Sears adds, “and take it from a monolithic architecture to a future state, a microservices architecture, a loosely coupled, well-designed app that’s partially running in the cloud today.”

 

Results

27Global’s team solved the immediate print queue problem and created an architecture for AutoCert that allows Lockton to continue to move pieces of the program into the cloud, making it more maintainable and user-friendly.

 

27Global’s contribution didn’t stop there. Through the AutoCert project, 27Global was able to work with the Lockton team to update their app development approach to an Agile method, which allowed them to streamline their own internal processes to improve app development.

 

Sears says Lockton continues to rely on 27Global for help in app development.

 

“They started by taking on App Support, but they’ve become the de facto go-to app dev team for us,” he says. “Half our new development is being done by Lockton app dev teams… the other half by a 27Global team, both onshore and offshore. And we rely on them for our software support work stream.”

 


 

“They were able to understand the application well enough to start to pull it apart and take it from a monolithic architecture to a future state, a microservices architecture, a loosely coupled, well-designed app that’s partially running in the cloud today.”

-Jason Sears, Vice President of IT Strategy and Architecture, Lockton

 


 

 


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