27Global Hires Long-Time IT Executive to Strengthen Leadership, Position Firm for Next Phase of Growth

Leawood, Kansas – In a year when most organizations were forced to scale back, 27Global chose to evolve and expand, adding new offerings to complement its existing service lines and opening new offices in Chicago and Dallas.

Last year the company hosted a series of roundtable discussions, gathering top executives across industries to share experiences and talk about their companies’ needs. From those discussions arose a plan to expand service lines to meet client needs. Another outcome was to hire long-time CIO Michael Rapken as the Senior Vice President of Client Services, and to expand the company’s physical footprint by opening offices in Chicago and Dallas.

“We’re pleased to welcome Michael to 27Global, and we’re proud to have his expertise and strategic vision on hand as we expand our service lines to match our clients’ most pressing needs,” said 27Global Founder & CEO Steve Roatch. “Knowledge sharing is essential for success, and together, we’re driven to turn transformational ideas into game-changing technology solutions that move organizations forward.”

A senior technology executive with leadership experience in the manufacturing, telecom, transportation, health care and consulting industries, Rapken has a track record of success defining and aligning IT strategy with corporate goals. Rapken held previous leadership positions at Sprint, YRC Worldwide, Genesis10, Press Ganey and Roadrunner Transportation Systems before joining 27Global.

“Steve and I have known each other for the better part of 15 years. As a client I was always impressed by the high-quality, high-value service 27Global provided,” Rapken said. “It was an easy decision to join 27Global since I know the value I’ve received as a buyer of the firm’s services. Now that I’m sitting on the other side of the table, I have the unique ability to relate to the decision-maker sitting in the very chair I used to occupy.”

27Global reported a 31% growth between 2019 and 2020, and its recent expansion coincides with the addition of new service lines, including Data Engineering and Analytics, Cloud Transformation, and Consulting (Enterprise Architecture, Testing Excellence and Project Rescue).

Five years ago, the company increased investment in technology architecture, which has paid dividends with the rise of cloud services and cloud-native architectures. A couple years later, the company saw a gap in the market and invested in DevOps and Site Reliability Engineering to provide continuous delivery with high software quality. These pivots, coupled with a dynamic employee culture, have landed the tech-agnostic company on Kansas City Business Journal’s Best Places to Work list for the last two years.

Through the data engineering and analytics service line, 27Global helps clients derive the maximum value out of their intelligence tools, moving beyond reports and dashboards to data storytelling. Data allows business decision-makers to spot trends, make projections, measure improvements and identify new revenue or cost savings to make more informed choices and maintain an edge in the marketplace.

“You can’t improve what you don’t measure,” Roatch said. “Actionable intelligence is only as strong as the underlying data that supports it. We combine the right data management technologies, methodologies and expertise to ensure your team has access to the data needed to make informed business decisions that drive growth for years to come.”

For more information, visit 27Global.com.

About 27Global

Founded in 2008, 27Global designs, builds and operates technology solutions that are right for their clients of all sizes. The perfect pairing of a local leadership with offshore pricing, 27Global has the business acumen to understand your vision and the expertise to build your technology solution. Learn more at 27Global.com.


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